Shipping & Returns

Shipping Policy

PLEASE NOTE:  Any kits over 1T or wheels and tyres weighing greater than 25kg will need to be addressed to a business address with forklift facilities otherwise they will be delivered to the closest depot to you from our freight carriers. Please contact the Transtyle team prior to ordering should you have any questions or queries. 

Dispatch of goods are arranged through various freight companies.

Please allow up to 10-12 working days for delivery. Whilst most cases will be 3-4 business days, you must allow for possible delays which are out of our hands.

No weekend or after hours delivery is available.

Best delivery experiences come from customers who leave a business address. P O Boxes can only be accepted on items under 5kg.

If problems do arise, please contact us and we will endeavour to resolve any issues you might have.

From advertised dispatch time we send all items on an express courier service.

Pallets naturally do take longer than smaller parcels.

Returns Policy

Transtyle Trailers abide by all Australian consumer law and offer a refund or exchange for faulty parts.

For change of mind purchases, as long as goods are returned in the same condition that they were sent, we will provide a refund or exchange.

Hwoever, Transtyle Trailers will not refund items that have been misused, mishandled or incorrectly installed.

We try our best to present accurate information about every item, please email us before placing your order if you are not sure on anything to do with the item.

In most cases, the customer is responsible for return shipping charges.